Terms and Conditions

Biophilia Estate – Terms & Conditions

Effective Date: July 4th, 2025

Welcome to Biophilia Estate. By using our website or participating in our programs, you agree to these Terms & Conditions:

1. Who Can Use Our Services

You must be at least 18 years old, or have parental/guardian consent, to book or participate in activities.

2. Bookings

Book through our official booking channels only
Payments are processed securely through trusted third parties
We may accept, refuse, or cancel bookings at our discretion

3. Pricing & Payment

Prices are in USD currency and may change without notice
Payment is due at booking unless stated otherwise
Discounts and promotions are offered at our discretion

4. Cancellations & Refunds

Cancel at least 24 hours before your visit for a refund or credit
No-shows or late cancellations may lose payment
If we cancel an event, you may choose a refund or reschedule

5. Guest Conduct

Please:

Follow posted signs and staff guidance
Treat animals, plants, and property with care
Avoid disruptive or unsafe behavior
No smoking, substance abuse, or illegal activities

6. Animal Interaction

Always handle animals gently and under staff supervision
We’re not responsible for injuries caused by ignoring safety rules

7. Health & Safety

Tell us about any allergies or medical conditions when booking activities
Participation is at your own risk

8. Our Content

All website text, images, and designs belong to Biophilia Estate LLC. You may not copy or use them without permission.

9. Liability

We are not responsible for:

Personal injury, loss, or damage to belongings
Website or third-party technical issues
Situations beyond our control (weather, emergencies)

10. Privacy

Your use of this site is also covered by our Privacy Policy.

11. Updates to These Terms

We may update these Terms. The latest version will always appear here.

12. Disclaimer

All that we share at Biophilia Estate is offered as a guide toward inner stillness and wholeness, not as a substitute for medical or psychological care. Some reflections and activities are co-created with the quiet assistance of AI, yet every word is held, shaped, and discerned by human hands and hearts.

13. Contact Us

Biophilia Estate LLC

Email: info@BiophiliaEstate.com

Biophilia Estate is a sanctuary for respect, care, and connection — for people, animals, and the land.

Return and Refund Policy

Biophilia Estate – Return & Refund Policy

Effective Date: July 4th, 2025.

We want every guest to feel welcome and cared for. Here’s how we handle cancellations, returns, and refunds for bookings, products, and events.

1. Event & Service Bookings

Guest Cancellations:
- Cancel at least 24hrs before your visit for a full refund or credit.
- Cancellations after this period may not qualify for a refund.

No-Shows:
Missing your booking without notice means no refund.

If We Cancel:
- If we must cancel due to weather, emergencies, or other reasons, you can choose a refund or reschedule at no extra cost.

2. Physical Products

(Gift Shop & Online Store)

Returns:
- Return eligible items within 14 days with the original receipt.
- Items must be unused, in original packaging, and in resalable condition.
Perishable goods: herbal blends, farm-fresh items, baked goods or other time-sensitive products.
Due to their nature, perishable items re non-returnable and non-refundable once shipped or picked up.
If the perishable order arrives damaged, spoiled or incorrect, please contact us within 24 hours of delivery. We will offer a replacement or store credit, depending on the availability.
Photos of the damaged product may be requested to help us resolve the issue quickly.

Refunds:
- Approved refunds will be processed to your original payment method within 14 days.

3. Digital Products

Due to the nature of digital downloads (e-books, guides, online resources), all sales are final and non-refundable.

4. How to Request a Refund

Email info@BiophiliaEstate.com with your order or booking details.
Include your name, contact info, and reason for the request.
We’ll reply within 3 days.

5. Contact Us